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Support
Located within our software development facility in Saskatoon, the AIS Help Centre has priority access to our software analysts and programmers for the quickest response possible for our clients. This is our clients’ single point of contact (via toll-free line and email) for:
Reporting issues with the operation of the software
Resolution of issues directly by our Help Centre staff, or
Dispatching of issues to AIS programming staff, where necessary
Computerized tracking of client contacts, details and resolutions
Assistance with generating special reports required by leadership or funders
User Support Options
Unlimited Calling: Unlimited calling for a fixed annual fee. The best value per call, for certainty in budgetting.
Per Incident Basis: Service support on a fee based per incident basis for clients with experienced users and established procedures.
